1. FAULT OCCURS
Note down as much information as possible and take detailed photos.

2. SUBMIT FIELD ISSUE REPORT
To submit a report, click on this Field Issue Report page. Repair work is not to be undertaken without a reply from Trimax.

3. REPORT RECEIVED
Trimax will acknowledge receipt of the Field Issue Report by way of email.

4. APPROVAL TO CONTINUE
If the issue and machine are deemed eligible for warranty, the contact person will be notified and given instruction on how to proceed. If not eligible, the contact person will be notified and offered support with the issue.

5. PARTS SENT
Replacement parts will be sent to Dealer/Customer and will be invoiced.

6. FAULT REMEDIED
Upon receipt of new parts, Dealer/Customer may remedy fault. It’s recommended additional photographs of fault are taken by repairer to support warranty claim.

7. SUBMIT CLAIM
If your Field Issue Report has been approved as a Warranty Claim, you will be emailed a link to the Warranty Claim Form. Alternatively, you can access the form by clicking this Warranty Claim Form link. Warranty claims must be complete with all supporting evidence and returned within 30 business days of failure. A Field Issue Report reference number is required to submit a warranty claim.

8. CLAIM RECEIVED
Trimax will acknowledge receipt of warranty claim by way of email.

9. CLAIM PROCESSED
All returned warranty information and/or parts will be inspected by Trimax. The claim will be processed within 30 business days.

10. CLAIM APPROVED/DECLINED
If warranty claim is approved, Dealer/Customer will be notified and replacement parts credited. If claim is denied, supporting reasons will be provided to the Dealer/Customer.

For more information or support…